Our Siamese cat has asthma. We have to give him an inhaler. Have you ever wrapped a clawed creature in a towel and tried to get it to breathe through a ridiculous mask apparatus thingy? It’s a risky maneuver that takes 2 people to execute. But we love the damn cat, so we cope. What I can’t cope with is the cost of his medication. The same inhaler that costs me a $15 co-pay costs almost $200 for the cat! When my vet suggested I order the inhaler from a company in the South Pacific called 4cornerspharmacy that offers the meds at half-price, I thought "Vanuatu veterinary meds? Seriously?" As it turns out, nothing could be easier. I ordered the inhaler online. I immediately received an email confirming my order, then another confirming the shipment. The inhaler arrived as promised. Unfortunately I ordered the wrong one. My mistake. I sent customer service an email. They replied within 12 hours letting me know they’d ship the replacement inhalers immediately. They didn’t ask for my credit card number again. They didn’t give me a 13-digit Official Return Number. They didn’t give me any runaround at all. In fact, they shipped the new inhalers before I even had a chance to get the wrong ones in the mail. Sadly, this experience isn’t likely to be repeated often. The products we consume are all the same. (O.K. occasionally a waterbobble pops up.) The service we receive is uniformly mediocre. My fondest wish is that someday my health plan will provide 24/7 support and won’t let paperwork get in the way of my health; I’ll fly an airline that feeds me, and gets me there on time, with my luggage in hand; and I'll shop at an organic market that refunds my money with no questions asked if I’m less than satisfied with the lettuce. Until then, I’ll always have Vanuatu.